Managed IT & Cybersecurity
For organizations that have outgrown the person who's good with computers. We look after your people, devices and accounts day to day, and we keep a running plan for what needs attention next.
Where we deliver this
None of these mean anyone did a bad job. They're what happens when IT is everyone's side task.
Printers, Wi-Fi drops, a slow laptop. Each gets fixed just enough to get through the day.
Or which computers are updated, or whether a former employee still has access to email.
Something is copying files somewhere. Nobody has tried restoring from it.
Internet, phones, software and copiers, and none of them will talk to each other.
These get blurred in a lot of IT agreements. We separate them so you can see what each one covers and decide what you need.
A
A clear way for your team to ask for help, with hours and response targets in writing. Give us notice of a new hire and their accounts and equipment are ready when they start. When you tell us someone is leaving, we handle the access changes promptly.
B
Accounts protected with MFA and sensible permissions, devices kept updated, and protection on computers and business email. How alerts are reviewed and acted on, and during which hours, is spelled out separately.
C
Backup isn't automatically part of every agreement. Where it's included, we document what's protected, where the copies live and how recovery is tested. Where it isn't, we'll tell you what we found and what closing the gap would cost.
D
A running list of what you own, what's aging out and what's worth budgeting for, reviewed with you on a schedule so renewals and replacements aren't surprises.
Not included unless agreed in writing: software development, compliance certification or audit sign-off, and support for line-of-business software owned by another vendor. We coordinate with that vendor instead.
Users, devices, accounts, network and backups reviewed, then explained to you in plain language.
A written scope and monthly price, plus any one-time cleanup that should happen first.
Your environment documented, the most important gaps closed and your team shown how to reach support.
Day-to-day support, with scheduled reviews of security, aging equipment and upcoming costs.
Support hours and response targets are set in your agreement before work starts, so you know exactly what to expect. If you need after-hours coverage, we'll discuss what that involves and what it costs.
No. Protection tools on your devices and email can raise alerts at any hour. Who reviews those alerts, how quickly and what happens next are defined separately in your agreement. Help desk hours don't automatically extend to security monitoring, and the reverse is also true.
Yes. Some organizations keep someone in-house for day-to-day requests and use us for security, projects or a second set of hands. We'll agree on who handles what so nothing falls between the two.
No one can honestly promise that. We reduce the common causes, like reused passwords, missing updates and backups nobody has tested, and we help you put a recovery plan in place in case something gets through.
Tell us what you run. We'll confirm during the assessment what we can support well instead of promising every platform up front.
Start with a conversation about your team, your devices and what keeps breaking. We'll tell you plainly what we'd fix first.
